Ok so last weekend I attended the Forgeworld open day at GW HQ in Notts UK. I got there @ stupid o'clock in the morning to find 25 people had decided they had nothing better to do on their sunday morning either and also got up a lot earlier than me
Anyway I thought I was a lucky guy as being one of the first twenty-odd people I was fortunate, or so I though, to get my hands on both the event only miniatures two of the first 20 kits of the new Storm Eagle(thanks to my girlfriend) and a shiny new set of the Tartaros pattern Terminators
Boy was I wrong
I got the mini's back to my girlfriends and started to check them out. It was at this point I nearly hit the roof
Now I know some of you out there are not huge fans of FW, well I'll admit, generally I am. I like a lot of the stuff they produce and most recently the new Minataur Characters are awesome. At this point I'd like to point out that the event only Enforcer with Cyber Mastiff
is a great mini. While the Mastiff is neither here nor there the Enforcer is fantastic. It's clean it's highly detailed and just a real good buy in my eyes, Look out MJ
The Skin Wolf
however has been produced using the same style as 'Failcast
' ie it has a Sprue like casting even though it's in resin. It's this that set alarm bells ringing when I open up the new terminators.
Yes you've guessed it, they too are produced in exactly the same manner. Now initially I reserved my judgement as I thought, 'Hey this is FW not GW all will be ok.' All was NOT
There is mould slip, missing material/mis-casts, air-bubbles, awful mould lines across the bridge of the nose on the helmets, and most astonishing of all, one of the sets of legs that is in a 'dynamic' pose is mis-proportioned. What I mean is the left foot is actually smaller than the right. Also the fine detail on the chest pieces on the torsos just aren't and what I mean by that, is they are barely much better than some of the older plastic terminators in detail level.
In fact the new Wolf Guard plastics are better, yes I'm a SW
player but still? And I know the Space Hulk ones were a one off in design etc etc but they kick these new resins into touch by a LONG
I thought long and hard and decided I'd give them a call the next day to complain at my disappoinment of the quality.
What I got was not a real apology, very little sympathy and and defensive stance from the customer service rep that bordered on rude. I explained my disapointment to the guy and he was more interested in me sending them back so their casting team could take a look at them than he was about me as a customer, well thats how I felt. When I asked about the Quality checks put in place for the limited release that's when he got defensive.
My point was simple really as it was a 'Limited Release'
of a brand new product why weren't the kits checked? We're talking about 20-30 kits AT THE MOST
. Surely if your name and reputation is on a limited release you'd make sure they were all top-notch before pushing them out of the door? The guy at FW said that they'd 'probably
' been rushed out for the Open Day and that not all minis that FW produce can be checked, weak argument in my book I'm afraid.
Anyway I've sent an email, written a letter to accompany the mini's, and they are being sent back today.
My honest opinion DONT
buy these unless you REALLY
want a different look to your army with pre-heresy-ish looking Terminators. I have some pictures, I'll admit they aren't the best and I'll try posting them up later, but most of the patients with a serious habbit on here will know I rarely show disaproval for a FW kit let alone warn people off.
I just really hope this isn't the future of FW products, otherwise I'll be turning my attentions to Scibor more and what I can pick up elswhere.